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Request Tracker 3.1 details


Request Tracker version 3.1     

Track requests made by customers and create a searchable database of problems.

Company: CyberNiche Software
Release date: 2005-02-17
Last update: 2006-07-03
Price:149 $
License: Shareware
Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
Language: English
File size: 4807 KB
System Requirements: Windows 95 or higher, 10 Mb disk space

Screenshot:
Request Tracker 3.1 screenshot. Click to enlarge!

Rating: 3 Votes:
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Download Request Tracker 3.1
Description:
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.

Keywords:
help desk, call center, helpdesk, workorder database, CRM, KMS, customer relations management, customer resource management, resource management, customer service, service report, work order, time management, time
Request Tracker 3.1 "100% Clean" award
On 2007-11-16 we have tested the Request Tracker 3.1. The results of our tests show that Request Tracker 3.1 is free of ad-ware, spyware and viruses , easy to use and with no threats at all.
Request Tracker 3.1 tested on 2007-11-16
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